Refund policy

30 days, no interrogation. If your Nouva bag isn't right — wrong color, wrong size for your life, or the in-person color doesn't match our photos — send it back within 30 days of delivery for a full refund. What we ask: unused condition, original packaging, all included accessories. How: reply to your order confirmation email or write to style.nouva@gmail.com. We'll send a prepaid return label. Refunds land within 5–7 business days of the bag reaching us. Color-match returns are always on us. That's part of the true-color guarantee