FAQ

What kind of handbags does Nouva offer?

Nouva curates handbags designed for real life, including totes, crossbody bags, shoulder bags, mini bags, and evening styles. Because each design is different, materials, dimensions, compartments, closures, and strap details are listed on the individual product page.

How do I choose the right bag for me?

Start with how you plan to use it. Check the product page for dimensions, materials, strap style, closure type, and interior features before ordering. If you need help comparing styles, contact us at style.nouva@gmail.com.

Will the color look exactly like the photos?

We work to represent every bag as accurately as possible. Slight differences can occur because of lighting, photography, and screen settings. If the color is not right for you when your bag arrives, you can return it within 7 days of delivery.

What can I expect from Nouva quality?

We select each bag with attention to materials, stitching, finish, and everyday usability. Construction and materials vary by design, so product-specific details are always listed on the individual product page.

Do Nouva bags come with a warranty?

Yes. Nouva provides a 6-month warranty covering strap and zipper failures that occur during normal use. If your bag has a covered issue, contact us with your order number and a photo of the problem.

How long does shipping take?

Orders typically ship within 24 hours, Monday through Friday, with tracking provided by email. Typical U.S. delivery is 3–6 business days, although timing can vary depending on your location and carrier.

Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $50. Orders under $50 are charged the applicable shipping rate at checkout.

What is your return policy?

You can return your bag within 7 days of delivery for a full refund. Items should be unused and returned with their original packaging and included accessories. Contact us at style.nouva@gmail.com to start a return.